Common questions
Short answers that help you order, install, and connect without friction.
Where can I use the packages?
Packages are available for the destinations shown on the site and depend on active providers.
Why buy an eSIM before flying?
You arrive prepared, avoid searching for a local SIM, and know what you are buying in advance.
Can one package cover multiple countries?
Some packages can. Always check the destination and coverage details before payment.
When should I buy the package?
Before your flight, while you have Wi‑Fi and can complete setup calmly.
How do I install the eSIM?
After payment you receive a QR and activation code. Scan it, save the line, and activate it for the trip.
Where is my invoice?
The invoice is available on the success screen and in the personal area. If you added email, it can be sent there too.
When can I top up?
Top-up is available only for plans and providers that support it, and only for an active eligible order.
