Privacy Policy

General

The company respects user privacy and collects, stores, and processes information for business, operational, service, legal, accounting, fraud-prevention, and security purposes related to travel eSIM services.

Data We Collect

The system may store name, phone, email, language, order details, package details, payment references, invoice references, eSIM identifiers such as ICCID and activation code, support tickets, system usage, IP address, analytics events, activity logs, and information required to prevent abuse.

Purposes

Data is used for customer verification, account access, order creation, payment verification, eSIM provisioning, QR and activation delivery, invoicing, service messages, support, fraud prevention, provider operations, bookkeeping, reporting, monitoring, and user experience improvement.

Third-Party Processing

Relevant data may be processed by eSIM providers, mobile networks, payment processors, EZCount or another invoice provider, email/SMS providers, hosting, security, monitoring, backup, analytics, and support systems. The customer acknowledges that eSIM service requires external systems.

Payment Data

The company does not store full credit card numbers where payment is handled by an external processor. The system may store transaction identifiers, payment status, amount, currency, and information needed for reconciliation, refunds, fraud prevention, and accounting.

Sensitive eSIM Details

QR codes, activation codes, and manual installation details are shown to the logged-in customer and sent through relevant delivery channels. The customer is responsible for keeping those details confidential.

Retention, Security, and Updates

Information is retained as long as needed for service delivery, support, security, fraud prevention, bookkeeping, legal obligations, and dispute defense. The company uses reasonable safeguards, but no digital system is completely immune. The company may update this policy from time to time.